Privacy Policy

Effective Date: November 2026

Brand: Frame Drop Collective (“we,” “us,” or “our”)

At Frame Drop Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or communicate with us.

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

  • Personal Identification Information: Name, shipping address, billing address, email address, and phone number provided during checkout or newsletter sign-ups.

  • Order & Payment Information: Details about the products you purchase and transactional records. (Note: Payment card details are processed directly by our payment gateway providers—such as Stripe, PayPal, or Squarespace Payments—and are never stored on our servers.)

  • Device & Usage Data: IP address, browser type, device information, operating system, and site browsing activity collected automatically via standard cookies and analytics software.

2. How We Use Your Information

We use the personal data we collect to:

  • Process, fulfill, and ship your apparel orders.

  • Communicate order updates, tracking information, and customer support responses.

  • Provide updates regarding pre-orders, product launches, or store promotions (if you opted into marketing communications).

  • Prevent fraudulent transactions and enhance overall site security.

  • Analyze store performance and optimize site navigation.

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers who assist us in operating our business and fulfilling your orders:

  • Print-on-Demand Fulfillment: We share order details (item descriptions, recipient name, and shipping address) with Printful to produce and deliver your items.

  • E-Commerce & Payment Processors: Our store is hosted on Squarespace, which processes customer data and order information. Payments are processed securely via integrated partners (e.g., Stripe, PayPal).

  • Shipping Carriers: Delivery information is shared with postal services (such as USPS) to complete delivery to your address.

Each third-party service provider processes your data strictly in accordance with their respective privacy policies and security standards.

4. Cookies and Tracking Technologies

We use essential cookies to maintain core storefront functionality (such as keeping items in your shopping cart during checkout). We also use non-essential performance and analytics cookies to understand how visitors interact with our store.

You can manage your cookie preferences at any time through the cookie banner displayed on our website or by adjusting your web browser settings.

5. California Privacy Rights (CCPA / CPRA)

If you are a resident of California, you have specific rights regarding your personal information under state privacy law:

  • Right to Know: You may request details about the categories and specific pieces of personal data we have collected about you over the past 12 months.

  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as maintaining records for legal or tax requirements).

  • Right to Opt-Out: Frame Drop Collective does not sell personal information or share it for cross-context behavioral advertising.

  • Non-Discrimination: We will never discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us using the information below.

6. Data Security & Retention

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your transaction records only for as long as necessary to fulfill orders, handle returns, resolve disputes, and satisfy tax/legal reporting requirements.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. The updated date at the top of this page will indicate when changes take effect.

8. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or need assistance, please contact us at:

Frame Drop Collective

Email: framedropcollective@gmail.com

Website: framedropcollective.com